Terms and conditions

Welcome to our website.

These Terms and Conditions govern your use of our website and any purchases made through our store. By accessing our website, placing an order, or using our services, you agree to these Terms and Conditions.

Please read them carefully before placing an order.

1. General

By using this website, you confirm that you are legally capable of entering into a transaction or that you are using the website with the permission and supervision of a parent or legal guardian where applicable.

We reserve the right to update, modify, or replace any part of these Terms and Conditions when necessary.

Any changes will take effect once the updated Terms and Conditions are published on our website.

2. Products

We make reasonable efforts to display our products as accurately as possible, including their colors, dimensions, designs, materials, and other details.

However, actual colors may vary slightly depending on your screen, monitor, device settings, materials, printing process, and production conditions.

Because some of our products are handmade, personalized, or made to order, slight differences in placement, size, color, or appearance may occur.

These minor variations do not necessarily indicate that a product is defective.

3. Personalized and Custom Orders

Customers are responsible for providing complete and accurate personalization details.

This may include:

Names
Dates
Quotes
Messages
Colors
Sizes
Images or photographs
Other customization instructions

Please review all information carefully before confirming your order.

We are not responsible for spelling errors, incorrect dates, incorrect names, or other mistakes that appear exactly as provided or approved by the customer.

Once production has started, changes or cancellations may no longer be possible.

Please refer to our Returns and Refunds Policy for additional information regarding personalized products.

4. Customer-Provided Content

If you provide photographs, artwork, logos, text, names, designs, or other materials for personalization, you confirm that you have the necessary permission or rights to use and provide those materials.

You are responsible for ensuring that customer-provided content does not violate another person's copyright, trademark, privacy, publicity, or other legal rights.

We reserve the right to refuse any personalization request that we reasonably believe may be unlawful, offensive, harmful, or infringe another person's rights.

5. Orders

Submitting an order does not necessarily mean that the order has been accepted.

We may contact you if we need clarification regarding:

Personalization details
Product availability
Payment
Shipping information
Other details necessary to complete your order

We reserve the right to decline or cancel an order where reasonably necessary, including situations involving:

Product or material unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Payment issues
A personalization request we are unable to fulfill

If payment has already been received for an order that we are unable to fulfill, an appropriate refund will be arranged.

6. Order Review

Customers should carefully review their order before final confirmation.

Please check:

Product selection
Quantity
Personalization details
Shipping information
Contact details
Total price
Shipping charges
Payment information

7. Pricing

All prices displayed on our website are shown in Philippine Peso (PHP) unless otherwise stated.

Product prices may change from time to time without prior notice.

The price applicable to your purchase will generally be the price displayed or confirmed at the time your order is placed.

Shipping or delivery charges may be separate from the product price unless specifically stated otherwise.

Any applicable charges will be communicated before your order is finalized.

8. Pricing Errors

We make reasonable efforts to ensure that our pricing is accurate.

If an obvious pricing, typographical, or system error occurs, we reserve the right to correct the error.

If the error affects an order you have already submitted, we may contact you to provide the correct information and allow you to decide whether you wish to proceed.

9. Payment

Orders must be paid using one of the payment methods available through our website or otherwise agreed upon with us.

Depending on the payment method selected, your payment may be processed by a third-party payment provider.

We reserve the right to delay production or fulfillment until payment has been successfully confirmed.

Customers should never send passwords, PINs, one-time passwords, or other sensitive account credentials to us.

10. Promotions and Discount Codes

Promotional offers and discount codes may be subject to additional conditions.

Unless otherwise stated:

Promotions cannot be exchanged for cash.
Discount codes may not be combined with other offers.
Promotions may have expiration dates.
Certain products may be excluded.
Promotions may be changed or withdrawn when permitted by law.

Any specific promotional terms provided with an offer will apply in addition to these Terms and Conditions.

11. Processing and Shipping

Processing and delivery times vary depending on the product, personalization requirements, order volume, customer location, and courier.

Estimated delivery dates are provided as estimates and are not guaranteed.

Please refer to our Shipping Policy for complete information regarding:

Processing times
Shipping fees
Delivery estimates
Tracking
Incorrect addresses
Courier delays
Lost packages

12. Returns, Refunds, and Cancellations

Returns, refunds, replacements, and cancellations are handled according to our Returns and Refunds Policy.

Personalized or custom-made products may be subject to different return and cancellation conditions because they are created specifically for the customer.

Nothing in these Terms and Conditions is intended to exclude or limit any consumer right that cannot legally be excluded under applicable law.

13. Product Availability

All products are subject to availability.

Some products or materials may become unavailable without prior notice.

Where possible, we may offer an alternative material, design, color, or solution. We will contact you before making a significant substitution that affects your order.

14. Intellectual Property

Unless otherwise stated, the content available on this website belongs to us or is used with appropriate permission.

This may include:

Product photographs
Graphics
Illustrations
Designs
Logos
Branding
Website text
Product descriptions
Layouts
Original creative content

You may not copy, reproduce, distribute, modify, sell, publish, or use our content for commercial purposes without prior written permission.

Purchasing a physical or personalized product does not transfer ownership of our intellectual property rights unless specifically agreed otherwise.

15. Website Use

You agree not to use our website:

For unlawful or fraudulent purposes
To interfere with the operation or security of the website
To attempt unauthorized access to our systems
To distribute harmful software or malicious code
To impersonate another person
To submit false or misleading information
To violate another person's legal rights

We may restrict access to our website where necessary to protect our business, customers, or systems.

16. Third-Party Services and Links

Our website may use or link to third-party services, including:

Payment providers
Couriers
Social media platforms
Website applications
External websites

Third-party services operate under their own terms and privacy policies.

We are not responsible for the content, availability, or independent practices of third-party websites or services.

17. Privacy

Your personal information will be handled in accordance with our Privacy Policy and applicable privacy laws.

Please review our Privacy Policy to understand how we collect, use, store, and share personal information.

18. Limitation of Liability

We will take reasonable care in providing our products and services.

To the extent permitted by applicable law, we will not be responsible for losses caused by circumstances outside our reasonable control, including certain courier delays, service interruptions, natural disasters, or third-party system failures.

Nothing in these Terms and Conditions excludes liability or consumer rights that cannot legally be excluded or limited.

19. Indemnity for Customer-Provided Materials

You agree that you are responsible for materials you submit to us for customization.

If customer-provided content infringes another person's intellectual property or other rights, you may be responsible for resulting claims or losses to the extent permitted by applicable law.

20. Governing Law

These Terms and Conditions are governed by the applicable laws of the Republic of the Philippines.

Any rights or remedies available to consumers under Philippine consumer protection laws remain applicable.

21. Changes to These Terms

We may update these Terms and Conditions to reflect changes in our products, business practices, website, or applicable legal requirements.

The most current version will be available on this page.

Effective Date: October 6, 2026

22. Contact Us

If you have questions about these Terms and Conditions, your order, or our products and services, please contact us using the contact information provided on our website.