We carefully prepare and package every order to make sure it reaches you safely. Please review our shipping information below before placing your order.

Order Processing

Most of our products are made to order or personalized specifically for you.

Please allow approximately 3–7 business days for your order to be prepared before shipment.

Processing times may vary depending on:

• The type of product ordered
• The level of personalization required
• The quantity ordered
• Current order volume

Business days do not include weekends or public holidays.

Please note that processing time is separate from shipping or delivery time.

Shipping Coverage

We currently ship within the Philippines.

If you are unsure whether we can deliver to your location, please contact us before placing your order.

Shipping Fees

Shipping fees are not included in the product price unless otherwise stated.

Shipping costs may vary depending on your:

• Delivery location
• Package size and weight
• Selected delivery method or courier

The applicable shipping fee will be provided during checkout or before your order is finalized.

Estimated Delivery Time

Once your order has been completed and handed over to the courier, estimated delivery times are generally:

• Metro Manila: 2–5 business days
• Provincial areas: 3–7 business days
• Remote areas: Delivery may take longer depending on the location and courier service

These timeframes are estimates only and are not guaranteed.

Delivery may be affected by circumstances outside our control, including courier delays, weather conditions, public holidays, peak seasons, natural disasters, and other unforeseen events.

Order Tracking

When tracking is available, your tracking information will be provided once your order has been shipped.

Please allow some time for the courier's tracking system to update after your package has been handed over.

Shipping Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please double-check your:

• Full name
• Complete shipping address
• Barangay
• City or municipality
• Province
• Postal code
• Contact number

If you notice an error in your shipping information, please contact us as soon as possible.

Once an order has been shipped, we may no longer be able to change the delivery address.

Incorrect or Incomplete Address

We are not responsible for unsuccessful deliveries caused by incorrect or incomplete shipping information provided by the customer.

If your parcel is returned to us because of an incorrect address, incomplete address, or failed delivery attempt, additional shipping fees may apply before the package can be sent again.

Courier Delays

Once your parcel has been handed over to the courier, the delivery process is handled by the shipping provider.

Although we cannot guarantee the courier's delivery schedule, we will do our best to assist you if your order experiences an unusual or significant delay.

Lost Packages

If you believe your package has been lost during transit, please contact us so we can help coordinate with the courier.

A package will only be considered lost after the courier has completed its investigation or officially confirmed that the parcel cannot be located.

We will review confirmed lost-package cases individually and provide the appropriate next steps.

Damaged Packages

If your order arrives damaged, please refer to our Returns and Refunds Policy for information on how to report the issue and request assistance.

Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us through our website or social media channels.

We will be happy to assist you.