0

Returns and refunds

We want you to be happy with your order. Because many of our products are personalized or made to order, please review all product and customization details carefully before confirming your purchase.

Personalized and Custom-Made Products

Personalized and custom-made items are created specifically for you based on the information you provide.

For this reason, we generally do not accept returns, exchanges, or refunds for change of mind once production has started.

This includes situations where you:

  • Change your mind after confirming the order
  • No longer need the item
  • Prefer a different design, color, or personalization after production has started
  • Provided incorrect personalization details

This does not affect any rights you may have under applicable consumer protection laws.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to accommodate your request if production has not yet started.

Once your order has entered production, changes or cancellations may no longer be possible because materials and time may already have been allocated to your personalized item.

Customer-Provided Personalization Details

Customers are responsible for reviewing all personalization information before confirming an order.

Please carefully check:

  • Names
  • Dates
  • Quotes
  • Messages
  • Spelling
  • Colors
  • Sizes
  • Other customization details

We are not responsible for errors that appear exactly as submitted or approved by the customer.

If a replacement is requested because of incorrect information supplied by the customer, a new order and additional charges may be required.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered due to an error on our part, please contact us within 48 hours of receiving your package.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the item
  • Photos of the packaging
  • An unboxing video, if available

Please keep the item and original packaging while we review your request.

Review of Claims

Once we receive the required information, we will review the issue and determine the appropriate solution.

Depending on the circumstances, we may offer:

  • A replacement
  • A remake
  • A partial refund
  • A full refund

The appropriate resolution will depend on the nature of the issue and the condition of the item.

Minor Variations

Because some of our products are handmade or personalized, slight variations may occur between items.

Minor differences in color, placement, sizing, or appearance may occur due to:

  • Screen or monitor settings
  • Material variations
  • Printing or production processes
  • Handmade production

Reasonable minor variations are not normally considered defects.

Return Requirements

If we approve a physical return, we will provide you with return instructions.

Please do not send an item back without contacting us first.

Unless the item is defective, damaged, or incorrect due to an error on our part, any approved return shipping costs may be the responsibility of the customer.

Refunds

If a refund is approved, we will notify you once it has been processed.

Refunds will normally be issued through the original payment method when possible.

The time it takes for the refund to appear may depend on your bank, card provider, e-wallet, or payment service.

Shipping fees are generally non-refundable unless the refund is related to an error on our part or otherwise required by applicable law.

Lost or Delayed Shipments

A delayed shipment is not automatically considered lost and does not automatically qualify for a refund.

For shipping-related concerns, please refer to our Shipping Policy.

If the courier officially confirms that a package has been lost, please contact us so we can review the order and provide the appropriate resolution.

Sale or Promotional Items

Unless required by applicable law, promotional pricing or discounts do not change the eligibility requirements stated in this policy.

Personalized sale items remain subject to the same personalized-order conditions described above.

Contact Us

If you experience an issue with your order, please contact us as soon as possible and provide your order details.

We will review your concern and work with you toward an appropriate resolution.