Privacy policy

We value your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with our business.

We process personal information in accordance with applicable privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

Information We Collect

Depending on how you interact with our website, we may collect information such as:

Full name
Email address
Phone number
Billing address
Shipping or delivery address
Order details
Personalization or customization information
Payment-related information
Messages, inquiries, or other communications you send to us
Information you voluntarily provide when completing forms or placing an order

When you visit our website, certain technical information may also be collected automatically, such as:

IP address
Browser type
Device type
Pages viewed
Date and time of your visit
Referring website or platform
Cookie and similar technology information

How We Use Your Information

We may use your personal information to:

Process and fulfill your orders
Create personalized or customized products
Arrange shipping and delivery
Process or confirm payments
Provide order updates
Respond to questions or customer service requests
Handle returns, refunds, replacements, or other order-related concerns
Maintain business and transaction records
Improve our website, products, and customer experience
Prevent fraudulent or unauthorized transactions
Comply with applicable legal, accounting, tax, and regulatory requirements

We only collect and use personal information that is reasonably necessary for the purposes for which it was collected.

Personalized Orders

When you order a personalized product, you may provide information such as names, dates, quotes, messages, photographs, or other content required to create your order.

We use this information only as necessary to prepare and fulfill your requested product and for related customer service purposes.

Please make sure you have the appropriate permission to provide any personal information, photographs, or other content relating to another person.

Payments

Payments may be processed through third-party banks, payment gateways, e-wallet providers, or other payment service providers.

We may receive information confirming your payment, but we may not directly receive or store complete payment card information when your payment is processed by a third-party payment provider.

Payment providers process your information according to their own privacy policies and security practices.

Shipping and Delivery

To fulfill your order, we may share necessary information with couriers, delivery providers, or other logistics partners.

This may include your:

Name
Shipping address
Contact number
Other information reasonably required to deliver your package

We only provide information necessary for the delivery of your order.

Service Providers

We may use third-party service providers to help operate our business and website.

These may include providers that assist with:

Website hosting
E-commerce services
Payment processing
Order management
Shipping and delivery
Email communications
Website analytics
Marketing
Cloud storage and other technology services

These providers may process personal information on our behalf where necessary to perform their services.

Marketing Communications

If you subscribe to our mailing list or otherwise agree to receive promotional communications, we may use your contact information to send you information about products, promotions, new releases, or other updates.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the message or by contacting us.

Unsubscribing from marketing messages will not prevent us from sending necessary transactional communications relating to an existing order.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly and understand how visitors use our site.

Cookies may be used to:

Remember preferences
Maintain shopping cart functionality
Improve website performance
Understand website traffic and usage
Support analytics or marketing activities

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

How We Share Your Information

We do not sell your personal information.

We may share personal information when reasonably necessary with:

Payment providers
Couriers and delivery partners
Website and e-commerce service providers
Technology and hosting providers
Professional advisers, where necessary
Government authorities or regulators when required by law

We may also disclose information when necessary to protect our legal rights, prevent fraud, respond to lawful requests, or comply with legal obligations.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable laws and legitimate business requirements.

Different types of information may be retained for different periods depending on the nature of the information and our legal, tax, accounting, operational, or customer service obligations.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it where appropriate.

How We Protect Your Information

We take reasonable organizational, physical, and technical measures to protect personal information against:

Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Your Privacy Rights

Subject to applicable law, you may have the right to:

Be informed about how your personal information is processed
Request access to your personal information
Request correction of inaccurate or incomplete information
Object to certain types of processing
Withdraw consent where processing is based on your consent
Request deletion, blocking, or removal of personal information where legally applicable
Request information about how your data has been processed
Exercise applicable data portability rights
File a complaint with the appropriate privacy authority

Requests may be subject to verification of your identity and applicable legal requirements.

Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment providers, or other external services.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website and products are not specifically directed toward children.

If personal information relating to a minor is provided for a personalized order, the person submitting the information should have the appropriate authority or consent to provide it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services, or legal requirements.

The updated version will be posted on this page with the applicable effective date.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, would like to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us through the contact information provided on our website.

Effective Date: October 6, 2026